Reference

Terms and Conditions for Your takvip Account

These terms set out what you agree to when you open and use a takvip account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct. Access and eligibility depend on your local law and the regions we currently serve.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms updated with notice
takvip Terms and Conditions for Your takvip Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account status, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, include your transaction reference when you write in — it speeds up the review significantly.

Live Chat Open the chat window from your account dashboard. Available for account and terms queries; response times vary by queue.
Email Support Write to our support address from your registered email. Include your account ID and the specific terms clause you are asking about.
Help Centre Our help centre covers common terms questions — account limits, wallet rules, and what happens during a review — without needing to queue.
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms are not just rules — they describe how we protect your account and what we do with the information you give us. Here is how each area works in practice.

Account Security

Your account is protected by OTP verification on login. If we detect unusual access, we may lock the account and contact you via your registered mobile number before restoring access.

Data Retention

We keep your account and transaction records for as long as required by applicable regulations. You may request a summary of your data by contacting support from your registered email.

Wallet Verification

Deposits via bKash, Nagad, or Rocket are matched to your registered account name. A mismatch triggers a manual review; funds are held until the check is complete, not forfeited.

Requesting Changes

To update your registered mobile number or email, submit a request through live chat with a valid ID. Changes take effect after our team confirms the update on your account.

Common Questions About These Terms

Real questions about how these terms work in practice — answered directly.

These terms apply to anyone who opens or uses a takvip account. Access depends on your local law and whether your region is currently supported. It is your responsibility to check eligibility before registering.

No. One account per person is a firm rule under these terms. Duplicate accounts are subject to immediate restriction, and any balance held may be frozen pending a review of both accounts.

Contact support with your bKash or Nagad transaction reference and the date of the transfer. Our team will cross-check against our records and respond with findings before any adjustment is made.

We notify you through the contact method on your account — usually your registered mobile number or email — before any material change takes effect. Continued use after that date means you accept the updated terms.

Before processing a withdrawal, we may ask for a copy of a valid ID and confirmation that your registered wallet name matches your account name. This step is standard and applies to all accounts.

Send a closure request from your registered email to our support team. Any pending withdrawals are processed through your linked bKash, Nagad, or Rocket wallet before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.